Queensland Police Service
Ensuring the safety of police officers while enabling more efficient policing
Queensland Police Service (QPS) is the law enforcement agency in the Australian state of Queensland. As the lead UI designer in the team from Concentrix Catalyst, I have been involved in the continuous design and delivery of features to the QLiTE NextGen app that has become a critical tool for frontline officers in their everyday policing.
Domestic and family violence
The main area of focus for me was domestic and family violence (DFV). Working closely with officers from the DFV unit, emphasis was put on providing the officers with enough detail to be able to assess and get overview of potential domestic violence cases.
One of these additions was the ability to look up a persons weapons licences and firearms in the app, so that officers would be able to quickly assess the risk and seize any weapons when providing a domestic violence order.
Research has shown that an estimated total of 115.015 hours are spent each month on DFV paperwork alone across the state of Queensland. This has become a huge pain point for the police, making each case a slow process and lowering the capacity to respond. To help alleviate this pressure, we designed a digital flow for filling out the previously paper-based Police Protection Notices that are served to protect the victim(s) of domestic violence. Information filled out in this flow is then pre-filled into the Transfer Report which is what’s being sent to the courts.
Design system
As the QPS are growing their digital product suite, there has been a growing need for a consistent look and feel across products. As NextGen has been at the forefront of QPS product development, this would work as the starting point for a new design system.
To cater for different products and platforms, the Figma file structure were set up with a global foundations file containing shared styles and elements, and then each product would have their own components file, pulling styles from the foundations. For NextGen we also created a master file with the goal of collecting all the main screens from the app in one place as a source of truth.
